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Returns

 

Our Policy 

  

(This applies to customers in the United States only. We are unable to process returns from other countries at this time.) 

 

We hope you love whatever you’ve ordered from Ophelia & Indigo but if for some reason it’s not right, you can return it for free.    

 

Customers based in the United States can return unworn items (labels intact and in original packaging please) for a refund or exchange within 14 days of receipt of goods.   

 

Once we have reviewed your return and checked it, we will begin the refund/ exchange process.   

 

We do however, reserve the right to reject items that do not meet the requirements of our returns policy. They will be returned to you and will be subject to a $15 restocking fee.   

 

Lost / damaged returns? We are not liable for missing parcels or damages incurred upon shipping.

 

 

How to Return Your Item

 

Click here to initiate your free return.

 

Login to our online return portal using your email address and order ID.   Choose the products you wish to return or exchange from your order.

 

Print the prepaid shipping label that you will receive by email.

   

Send all the items back to us using the label provided in original packaging.

   

Refunds will be issued within 7 days of us receiving your item(s). Please allow up to a further 7 days for your refund to be processed by your bank.